Transparent Customer Care & Refund Standards

1. Standard Eligibility for Returns

To qualify for a standard return and monetary refund, the following criteria must be met in full:

• The return inquiry must be submitted within 30 calendar days of documented delivery confirmation.
• Jerky pouches, sticks, bundles, and snack packs must remain unopened, factory sealed, and stored in ambient dry conditions.
• Proof of purchase, such as your Trip Jerky electronic order invoice or transaction ID, is required.
• Gift card vouchers and digital downloads are non-refundable.

2. Damaged, Defective, or Incorrect Shipments

In the rare event your order arrives compromised by carrier handling, defective seals, or missing flavor packs, Trip Jerky takes immediate responsibility:

• Please photograph the outer packaging, barcode, and damaged product upon receipt.
• Contact our support team within 7 days of delivery via our dedicated Contact Page.
• We will issue an immediate priority replacement at zero additional charge or process a full 100% refund including original freight costs.

3. Step-by-Step Return Process

Initiating a return is straightforward and managed directly by our client experience team:

4. Refund Disbursement Times

Once your returned package is scanned at our fulfillment facility, refund processing begins immediately:

5. Gift Sets & Bundles

For curated gift sets, variety samplers, and combo boxes:

• Full bundles must be returned complete with all flavor variations and novelty packaging items included.
• Partial bundle returns will be refunded proportionally based on individual bag pricing.
• Special tasting boxes opened for immediate consumption remain protected under our Flavor Satisfaction Promise.